Man with Van Hither Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hither Green provides removal, transport and related services within its service area in the United Kingdom. By making a booking, confirming a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or organisation booking or receiving the services.
We, us, our means Man with Van Hither Green, providing man and van, removal and related services.
Services means any transport, removal, loading, unloading, packing, storage, delivery, or related work we agree to undertake.
Goods means all items handled, packed, moved, stored or transported by us on your behalf.
Service area means the usual operating locations we serve for collections and deliveries, which may include Hither Green and surrounding areas within the United Kingdom.
2. Scope of Services
We provide man and van, household and small office removals, collection and delivery, and related services within our service area and across the UK as agreed at the time of booking. The exact nature and extent of the services will be set out in our quotation or booking confirmation.
Unless expressly agreed in writing, our services do not include: disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, removal of doors or windows, specialist lifting or hoisting, packing or unpacking, or storage. These may be provided only where specifically agreed and may be subject to additional charges and conditions.
3. Booking Process
3.1 Quotation
We may provide an estimated price or a fixed quotation based on the information you supply, including addresses, access conditions, number of floors, type and volume of items, and any special requirements. Quotations are normally given on the assumption that:
The information you provide is accurate and complete.
Reasonable access and parking are available at all addresses.
The work can be carried out in one continuous visit during our normal working hours.
3.2 Booking Confirmation
A booking is only confirmed once we have accepted your request for services and you have accepted our quotation or estimate, including any deposit requirements. We reserve the right to decline a booking at our discretion.
3.3 Changes to Booking
You must inform us as soon as possible if there are any changes to your requirements, including dates, times, addresses, access, or the nature or quantity of goods. Changes may affect the price, availability, or the time required to complete the work. We will inform you if any change requires a revised quotation or additional charges.
3.4 Access and Parking
You are responsible for ensuring suitable access for the vehicle and for obtaining any necessary parking permissions or permits at all properties involved. Any fines, penalties or additional charges we incur due to inadequate parking arrangements or restricted access may be added to your final bill.
4. Prices and Payment
4.1 Pricing Structure
Prices may be calculated on an hourly rate, a fixed price, or a combination of both, as advised at the time of quotation. Our prices are based on the information you provide and on standard working conditions in our usual service area.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date will be stated in your quotation or booking confirmation. A booking may be cancelled if the deposit is not received by the required date.
4.3 Payment Terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the move. For longer-distance or larger jobs, we may require part or full payment in advance. We reserve the right not to start work or not to release goods until payment, or any agreed portion of it, has been received.
4.4 Additional Charges
We may apply additional charges where:
The job takes longer than estimated due to circumstances outside our control.
There are delays in access, waiting times, or restrictions at collection or delivery addresses.
There are additional items or services not previously declared or agreed.
Stairs, long carry distances, poor access or other difficulties significantly increase the time or effort required.
4.5 Overdue Payments
If payment is not made when due, we may charge reasonable interest and administration fees and may withhold goods until payment is received in full. We reserve the right to pursue legal action to recover unpaid fees and associated costs.
5. Cancellations and Postponements
5.1 Your Right to Cancel
You may cancel or postpone your booking by giving us written or verbal notice. The following charges may apply, based on the notice period:
More than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded subject to our discretion and any non-recoverable costs we have incurred.
Between 48 hours and 7 days before the scheduled service date: we may retain some or all of the deposit or charge up to 50 per cent of the quoted price.
Less than 48 hours before the scheduled service date or on the day of the move: we may charge up to 100 per cent of the quoted price.
5.2 Our Right to Cancel or Amend
We may cancel or postpone your booking if:
You fail to pay a required deposit or advance payment.
We are prevented from performing the services by circumstances beyond our reasonable control, including severe weather, road closures, accidents, industrial action, vehicle breakdown, illness or emergency.
The work would involve risk to health and safety, the handling of prohibited items, or illegal activity.
In such cases, we will notify you as soon as reasonably possible and may offer an alternative date or a refund for any services not provided. We are not liable for any indirect loss, costs or inconvenience caused by cancellation or postponement beyond refunding fees for services not carried out.
6. Your Responsibilities
You agree to:
Provide accurate information about the addresses, access, parking and nature and quantity of goods.
Be present or represented at collection and delivery addresses to provide instructions, access and confirmation of completion.
Ensure all goods are safely packed and ready for transport unless packing services have been agreed.
Securely protect fragile items, valuables and delicate equipment, and label boxes clearly where necessary.
Comply with all relevant laws and regulations, including waste and recycling requirements.
You are responsible for checking that nothing has been left behind at the property once our services are complete. We are not liable for items left behind due to your failure to check or provide instructions.
7. Items We Will Not Move
We will not knowingly move, handle or transport:
Illegal items or substances.
Explosives, firearms, ammunition or weapons.
Flammable or hazardous materials, including gas cylinders, petrol, solvents, paints, chemicals or asbestos.
Perishable goods that may deteriorate quickly or cause odours or contamination.
Animals, live plants, or any living organisms.
If such items are moved without our knowledge, we do not accept any liability for loss, damage, delay or consequences arising from their presence. We reserve the right to dispose of or refuse to transport any prohibited items discovered during the course of our work.
8. Waste and Rubbish Regulations
8.1 Waste Removal
We are primarily a removal and transport service, not a waste disposal contractor. We cannot remove household, commercial or construction waste unless this has been agreed in advance and can be carried out in accordance with applicable waste regulations.
8.2 Lawful Disposal
Any waste removal or disposal service we agree to provide will be carried out in compliance with UK waste management laws and regulations. We will only transport waste to lawful disposal or recycling facilities and may refuse to handle items that are contaminated, hazardous, incorrectly packaged or not permitted under waste rules.
8.3 Customer Responsibilities
You are responsible for accurately describing any items to be disposed of and confirming that they are not hazardous or prohibited. If items presented for waste removal are found to be unsuitable, we may refuse to take them, charge for wasted time and transport, or recover any costs we incur as a result of your misdescription.
9. Liability and Insurance
9.1 Our Duty of Care
We will use reasonable care and skill in providing our services and in handling your goods. While we aim to prevent loss or damage, some risk is inherent in moving, loading and transporting items.
9.2 Limits of Liability
Our liability for loss of or damage to goods is limited to a reasonable amount, taking into account the nature and value of the items and the price paid for the services. Unless otherwise agreed in writing, we do not accept liability for:
Loss or damage arising from your failure to adequately pack, protect or prepare goods.
Pre-existing damage, wear and tear, or inherent defects in the goods.
Loss of data or software, or damage to digital or electronic contents.
Indirect or consequential loss, including loss of profit, income, contracts, or opportunity.
Damage or loss arising from handling items declared or discovered as prohibited, dangerous or unsuitable for transport.
9.3 Excluded Items
We strongly recommend that you do not include cash, jewellery, watches, precious metals, important documents, or irreplaceable items within your general goods. We accept no liability for these items unless specifically agreed in writing and appropriately valued and insured.
9.4 Customer Insurance
It is your responsibility to arrange any additional insurance cover you consider necessary for the full replacement value of your goods, including specialist items, antiques or high-value belongings.
10. Claims and Complaints
If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible and provide full details. Where damage is visible at the time of delivery, you should raise it immediately with our staff. We may require photographs, evidence of value, or access to inspect any damaged items.
We will assess any claim with reference to these Terms and Conditions, the nature of the goods, and the circumstances of the move. Any offer of repair, replacement or compensation will be made at our discretion and within the limits of our liability.
11. Delays and Events Beyond Our Control
We will make reasonable efforts to provide the services at the agreed time and date. However, we are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, road traffic incidents, congestion, breakdowns, accidents, fire, flood, industrial disputes, public events or acts of government.
If a delay occurs, we will keep you informed where possible and may rearrange or continue the service at the earliest opportunity. Any additional waiting time or rescheduling may be subject to additional charges where appropriate.
12. Customer Conduct and Health and Safety
You agree to treat our staff with respect and not to engage in abusive, threatening, discriminatory or unsafe behaviour. We reserve the right to terminate the service immediately if our staff are subjected to such behaviour or if there is a risk to their health and safety.
Our staff are trained to handle lifting and moving tasks appropriately. You must not require them to perform tasks that are unsafe, excessively heavy, or outside the scope of the agreed services.
13. Data Protection and Privacy
We collect and use your personal information only for the purposes of providing our services, handling bookings, managing payments, and administering our business. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or protect our legitimate interests.
14. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. Any changes will not affect agreed services that have already been completed, unless required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services. No other statement, promise or representation, whether made orally or in writing, shall be binding unless expressly incorporated into this agreement.
