Man with Van Hither Green Privacy Policy

This Privacy Policy explains how Man with Van Hither Green collects, uses, stores, and protects your personal data when you use our services. It applies to all customers and prospective customers of Man with Van Hither Green in the Hither Green area, including anyone who contacts us to request a quote, make a booking, or enquire about our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect personal data that is necessary to provide our man and van services, manage our relationship with you, and comply with legal obligations. The types of personal data we may collect include:

Name and contact details, such as your full name, address, and any other contact information you choose to provide for communication about your booking or enquiry.

Booking and service details, such as collection and delivery addresses, access information for properties, preferred dates and times, and information about the items being moved where relevant to the service.

Communication records, including information you provide when you contact us by phone or other channels, request a quote, provide feedback, or raise a complaint.

Payment information, such as limited details necessary to process payments and issue invoices, although full card details are not stored by us if a secure payment processor is used.

Technical or usage data where relevant, for example basic information about how you interact with our website or online forms, such as date and time of access and pages viewed, where this is necessary to operate and improve our services.

How We Collect Your Data

We may collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be done over the phone, through online forms, or in person.

We may also collect data from third parties where permitted by law and necessary to provide our services, for example where a letting agent, landlord, or business customer provides contact and address details so that we can complete a removal or delivery on their behalf.

Lawful Bases for Processing Your Data

We only process your personal data where we have a valid lawful basis under data protection law. Depending on the situation, we rely on the following lawful bases:

Contract: We process your data where it is necessary to enter into and perform a contract with you, such as when you request a quote, make a booking, or use our man and van services.

Legal obligation: We may process your data to comply with legal and regulatory requirements, such as record keeping for tax purposes and responding to lawful requests from authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This can include managing and improving our services, handling customer queries and complaints, maintaining security, and protecting our business from fraud or misuse.

Consent: In some cases, we may ask for your consent to process your data for specific optional purposes, such as certain types of marketing. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide our services, including arranging and carrying out man and van bookings, managing your move, and communicating with you about times, addresses, and any special requirements.

To respond to enquiries, provide quotes, and give you information about services you have requested.

To manage payments, invoicing, and accounting, including issuing receipts and dealing with any payment issues or disputes.

To communicate with you about changes to our services, terms, or policies that affect you.

To improve our services, including monitoring service quality, training staff, and understanding how our services are used in the Hither Green area.

To maintain the security and integrity of our operations, including preventing misuse of services and detecting or addressing suspicious activity.

To comply with our legal obligations and cooperate with regulators or law enforcement when required.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy and where they act as data processors on our behalf. These may include:

Payment and invoicing service providers who process transactions securely and assist with billing and accounting.

IT and hosting providers who support our website, communication tools, and data storage systems.

Professional advisers such as accountants or legal advisers where we require advice or need to meet our legal obligations.

Any third parties we use as processors are required to only process your data in accordance with our instructions, keep it secure, and comply with data protection law.

We may also share your data with other organisations where we are legally required to do so, such as law enforcement, courts, or regulators, or where sharing is necessary to establish, exercise, or defend legal claims.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.

In general, contact, booking, and invoicing records are retained for a period that allows us to handle queries, resolve disputes, and comply with tax and accounting obligations. When data is no longer needed, we will securely delete or anonymise it.

The specific retention period for different categories of data may vary based on the type of data and the legal or operational requirements that apply.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include secure storage systems, access controls, and limiting access to personal data to those who need it for legitimate business purposes.

While we work hard to protect your data, no system can be guaranteed to be completely secure. We therefore cannot fully eliminate all security risks but are committed to following reasonable and proportionate practices to reduce them.

Your Data Protection Rights

If you are a customer or prospective customer of Man with Van Hither Green in the Hither Green area, you have certain rights in relation to your personal data under data protection law. These may include:

The right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

The right to rectification: You can ask us to correct inaccurate or incomplete personal data.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

The right to restrict processing: You can ask us to restrict how we use your data in certain situations, such as while we are considering a request to rectify or erase your data.

The right to object: You may have the right to object to our processing of your data where we rely on legitimate interests as the lawful basis, including for certain types of direct marketing.

The right to data portability: In some cases, you can ask us to provide your personal data in a commonly used, machine-readable format, or request that it be transferred to another organisation where technically feasible.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before it was withdrawn.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any changes will take effect when the updated policy is made available. You should review this Privacy Policy periodically to stay informed about how we protect your information.

Contact and Complaints

If you have any questions or concerns about how Man with Van Hither Green uses your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact methods you use to arrange our services.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We would encourage you to contact us first so that we can try to resolve your concerns directly.