Terms and Conditions for Man With Van Hithergreen

These Terms and Conditions set out the basis on which Man With Van Hithergreen provides removal, transport, delivery, collection, loading, unloading, and related service arrangements to customers in the United Kingdom. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing an order for a man with van service, a van and driver hire arrangement, or any other transport and moving service offered under this name.

These terms are designed to create clear expectations for both parties. They explain how bookings are accepted, how prices are calculated, what happens if a job is changed or cancelled, and the limits of liability that apply during a move or delivery. They also explain the customer’s responsibilities in relation to goods, access, parking, packing, and waste handling. If any part of these terms is not understood, the customer should request clarification before confirming the booking.

For the avoidance of doubt, these terms apply to domestic and commercial customers unless a separate written agreement states otherwise. Any reference to we, us, or our means the service provider operating under the Man With Van Hithergreen name. Any reference to you or your means the customer, consignee, sender, or person requesting the service.

1. Booking Process

Bookings for a man with van service are usually made by request and subject to availability. A quote may be provided after the customer supplies relevant details, including the collection point, delivery point, access conditions, item descriptions, volume, weight, date, time window, and any special handling needs. Quotes are normally based on the information supplied at the time of enquiry, and any omission or inaccuracy may affect the final price, vehicle choice, or service plan.

A booking is not confirmed until it is accepted by us and, where required, any deposit or prepayment has been received. We may decline a booking for reasons including unsafe access, prohibited goods, excessive load size, suspected illegal activity, or operational constraints. We may also request photographs, inventory details, measurements, or other information before acceptance. A quotation alone does not guarantee availability or fixed pricing unless expressly stated as a fixed-price agreement.

Man with van Hithergreen may allocate a suitable vehicle, driver, and where applicable, additional labour, based on the job requirements. The customer must ensure the booking details are accurate and complete. If the collection or delivery address changes, if more items are to be moved, or if the scope of work is altered, we reserve the right to revise the quote and/or refuse to proceed where the revised job cannot be completed safely or lawfully.

In some cases, the service may be charged on an hourly basis, by mileage, by fixed quote, or by a combination of these methods. Waiting time, delays caused by the customer, and extra labour requested on the day may be chargeable. If the job is expected to require lifts, stairs, long carries, dismantling, reassembly, or restricted access, this should be disclosed in advance. The customer agrees that undisclosed complications may result in additional charges.

We may send booking confirmation by message, email, or another agreed method. The customer should check all confirmation details carefully, including date, collection time, addresses, and any agreed inclusions or exclusions. If there is an inconsistency between the quotation and the booking confirmation, the confirmed booking details will normally prevail unless an error is obvious and communicated promptly.

2. Payments

Payment terms will be specified at the time of booking or in the quotation. Unless otherwise agreed in writing, payment is due upon completion of the service or before unloading where prepayment has been requested. We may require a deposit to secure the booking, especially for larger jobs, weekend work, longer-distance transport, or work involving multiple staff members. Deposits are generally non-refundable except where required by law or where we cancel the service without fault on your part.

We accept payment by methods notified to the customer in advance. Any card processing, bank transfer, cash, or other approved payment method must be completed in full without deduction or set-off. If payment is not received on time, we may pause the service, retain goods where lawful until payment is made, or recover any reasonable costs of collection. Interest and debt recovery costs may be applied to overdue balances where permitted by law.

If the customer asks us to wait, make additional journeys, move extra items, or perform work outside the original scope, the additional time and expense may be charged at our prevailing rate. Where a quote is based on estimated duration rather than a fixed price, the final amount may vary if the actual job takes longer because of access issues, congestion, parking restrictions, insufficient packing, or any other factor beyond our control.

Receipts or invoices may be issued electronically. Any invoice discrepancy should be reported promptly, and in any event within a reasonable time after issue. We reserve the right to correct clerical or pricing errors. Nothing in these terms prevents us from seeking payment for work already performed, even if an onward delivery or related part of the job is delayed by circumstances outside our control.

3. Cancellations and Rescheduling

Man with van Hithergreen understands that plans may change, but cancellations and amendments can affect vehicle allocation, labour planning, and lost time. If you wish to cancel or reschedule, you should notify us as soon as possible. The amount charged, if any, will depend on how much notice is given, whether a deposit has been paid, whether staff or vehicles have already been assigned, and whether we have incurred costs in preparation for the job.

If the customer cancels at short notice or fails to be present at the agreed time and location, we may charge a cancellation fee, call-out fee, waiting fee, or a reasonable proportion of the agreed price to cover our loss. If access is impossible, goods are not ready, or the job cannot proceed because of inaccurate information supplied by the customer, this may be treated as a customer cancellation. The same may apply where the customer is unable to provide payment when due.

Where we need to cancel or reschedule due to vehicle breakdown, staff illness, weather conditions, safety concerns, legal compliance, or other circumstances beyond our control, we will use reasonable efforts to inform the customer promptly and arrange a new date where practicable. Our liability in such cases is limited to refunding any amounts paid for services not provided, unless otherwise required by law. We are not responsible for indirect losses arising from a cancelled or delayed booking.

4. Customer Responsibilities

The customer must ensure that goods are suitably packed, secured, and labelled where necessary unless packing has expressly been included in the service. Fragile items, valuable items, loose components, and items with hidden weaknesses should be pointed out before the move begins. The customer should also ensure that addresses, access codes, parking arrangements, and recipient details are correct and that someone authorised is available to release and accept goods where required.

The customer is responsible for declaring any items that are unusually heavy, sharp, hazardous, dirty, wet, fragile, or awkward to handle. We may refuse to move items that are unsafe, unlawful, inadequately packed, or likely to cause damage or injury. The customer must also remove personal data from appliances, electronic devices, and storage items where appropriate, and must ensure that any items handed over do not contain prohibited contents or concealed valuables unless disclosed in advance.

Man With Van Hithergreen will not be responsible for delays or extra costs caused by inadequate access, incorrect directions, absence of lift access, parking enforcement, property restrictions, or failure by the customer to make goods available at the agreed time. If keys, documents, codes, or instructions are needed to complete the work, these must be provided in good time. The customer accepts responsibility for ensuring that the service can be carried out lawfully and safely at both collection and delivery points.

5. Liability and Damage

We will take reasonable care of goods in our possession, but liability is limited as set out in these terms. Unless otherwise agreed in writing, we are not liable for pre-existing damage, ordinary wear and tear, defects in the item, or loss caused by insufficient packing, improper loading by third parties, hidden faults, or instructions given by the customer that result in risk. Customers are encouraged to inspect items before and after the service where possible.

If damage or loss occurs while goods are under our direct control and is caused by our proven negligence, we may repair, replace, or compensate up to the reasonable value of the affected item, subject to any agreed cap or insurance limit. We are not liable for consequential loss, loss of profit, loss of opportunity, emotional distress, or indirect damage. Any claim must be notified as soon as reasonably possible and accompanied by evidence such as photographs, invoices, or a description of the issue.

We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Any contractual limitation in these terms applies only to the maximum extent permitted. Where third parties assist in loading, unloading, packing, or delivery, we are not responsible for their acts or omissions unless they are directly controlled by us and acting within the scope of our service.

Items of exceptional value, antiques, artwork, rare collections, cash, jewellery, and irreplaceable documents should be declared before the booking is confirmed. We may require special arrangements, enhanced cover, or may decline to carry such goods. The customer remains responsible for ensuring adequate insurance for items of particular value unless we have expressly agreed otherwise in writing.

6. Waste Regulations and Prohibited Items

Where our service includes collection or removal of unwanted goods, waste, or offcuts, the customer must ensure that any disposal request is lawful. We will only transport, handle, or dispose of waste in accordance with applicable UK waste regulations and only through appropriate and lawful channels where the service includes such work. The customer must not request the removal of fly-tipped waste, hazardous waste, asbestos, chemicals, clinical waste, pressurised containers, fuel, gas bottles, or any other regulated material unless we have specifically agreed and are legally permitted to handle it.

If items are presented as reusable but are in fact waste, contaminated, or unsafe, we may refuse to move them or may charge for any additional handling, segregation, or disposal required. The customer is responsible for declaring the nature of any waste, including electrical items, paint, solvents, batteries, and bulky waste. If the customer fails to disclose regulated items, the customer may be liable for fines, recovery costs, disposal charges, or any losses suffered by us as a result of non-compliance.

We may issue records or receipts for waste transfer where required. The customer agrees not to present prohibited materials without prior approval. Any goods or waste that we reasonably believe are illegal, dangerous, contaminated, or likely to cause environmental harm may be refused. We reserve the right to report suspected unlawful activity to the relevant authorities where appropriate. These obligations apply whether the job is described as removal, clearance, transport, or collection.

7. Delays, Access, and Force Majeure

We will use reasonable efforts to attend at the agreed time, but arrival times are estimates unless a guaranteed time has been expressly confirmed in writing. Delays may occur due to traffic, road closures, weather, accidents, previous job overruns, or circumstances beyond our control. Where such delays occur, we are not liable for consequential loss provided we act reasonably and keep the customer informed where possible.

If the customer causes a delay, including by failing to provide access, failing to answer calls, not having items ready, or requiring extra time to complete loading, we may charge waiting time or reschedule the job. If a delay makes the service unsafe or impractical, we may suspend or terminate the job and charge for work already completed. Repeated disruption may also lead to cancellation by us without further obligation.

Neither party will be liable for failure to perform where performance is prevented by events outside reasonable control, including severe weather, fire, flood, epidemic, government restriction, industrial action, or road network disruption. If such an event continues for a substantial period, either party may cancel the affected booking and any refund due will reflect work already carried out and costs reasonably incurred.

8. Complaints and Claims

If you are dissatisfied with any aspect of the service, you should notify us promptly so that the matter can be investigated. Early notification improves the chance of resolving issues such as damage, missing items, delay, or service mismatch. Claims for apparent damage should be raised as soon as reasonably possible, ideally before the move is fully completed, although this does not remove any statutory rights you may have.

When raising a claim, please provide a clear description of the issue, relevant dates, photographs if available, and any supporting documents such as proof of value or repair estimates. We may require reasonable access to inspect the item and may request that the customer take steps to minimise further loss or damage. No admission of liability is made until the facts have been reviewed.

Any claim must be brought within a reasonable time and in any event not later than any limitation period required by law. Our decision on liability will be based on the available evidence, the scope of the agreed work, the condition of the goods, and whether the loss was foreseeable and caused by our negligence. Remedies may include repair, replacement, partial refund, or another fair resolution at our discretion, subject to legal rights and any applicable insurance arrangements.

Failure to notify us promptly may make it harder to investigate the matter and may reduce the amount recoverable, where lawful. We will not be responsible for claims based on inaccurate information supplied by the customer, incomplete inventories, insufficient packing, or instructions that knowingly increase risk. The customer should maintain adequate insurance for possessions and business items where appropriate.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will apply to that booking unless a later written agreement is made. No waiver of any breach shall be taken as a waiver of any later breach, and no amendment is effective unless accepted by us in writing or otherwise clearly confirmed.

By using Man With Van Hithergreen, you confirm that you have read, understood, and agreed to these terms. You also confirm that you are authorised to arrange the service and that the information supplied is accurate to the best of your knowledge. These Terms and Conditions are intended to support a professional, lawful, and efficient man with a van service for customers requiring moving, transport, or collection work within the UK.